The condo itself was wonderful—clean, comfortable, with a great location and lovely views. Our complaint was with the check-in instructions and the building elevators.
First, the check-in guide identified Buildings A, B, and C, but failed to specify which one housed our unit. When I messaged to clarify, I was told they’d would need to get clarification but never followed up, and no one answered when I called, so we had to guess, thankfully we guessed right. (BTW- It’s in building A)
Second, the elevator situation was frustrating. For a building this size, there aren't enough elevators. They are slow, lack air conditioning, and are constantly packed. We frequently waited through 2 to 3 full rotations, spending 10 to 15 minutes waiting in a hot hallway only to board an equally hot elevator.
While we loved the unit itself, the building logistics and elevator delays definitely took away from the overall experience.
Response from Big Fish RentalsThank you for sharing your feedback with us. We are so glad you enjoyed the condo and its location, but we sincerely apologize that the check-in process and elevator wait times were frustrating during your stay. We appreciate you bringing these concerns to our attention.